Frequently Asked Questions

Booking with Campbelltown Transfers is easy! You have several options:

• Online: Use our online booking form available 24/7
• Phone: Call us at 0427 143 612
• Email: Send your booking request to info@campbelltowntransfers.com.au

We recommend booking at least 24 hours in advance to guarantee availability, though we do accept last-minute bookings when drivers are available.

We recommend booking at least 24 hours in advance to guarantee your preferred time slot. For peak periods (school holidays, public holidays, early morning flights), booking 2-3 days ahead is advisable.

We do accept same-day and last-minute bookings subject to driver availability. Just give us a call at 0427 143 612.

Absolutely! Many of our customers book both their departure and return transfers together for convenience. Simply include your return flight details when making your booking.

Benefits of booking return transfers:

• Peace of mind knowing your return is arranged
• We track your return flight for delays
• Driver will be waiting when you land

To ensure a smooth booking, please have the following ready:

• Pickup address: Full street address including suburb
• Date and time: Your preferred pickup time
• Flight details: Airline and flight number (for airport pickups)
• Number of passengers: Adults and children
• Luggage: Number and size of bags
• Child seats: If needed, specify ages of children
• Contact number: Mobile preferred for day-of communication

Our airport shuttle fares from Campbelltown and surrounding suburbs start from $49-85 depending on your exact location:

• Close suburbs (Leumeah, Rosemeadow, Glen Alpine): $49-60
• Central Campbelltown (Campbelltown, Ingleburn, Minto): $60-70
• Macarthur Region (Eagle Vale, Narellan, Macarthur): $70-85

All prices are fixed with no surge pricing or hidden fees. Get your instant quote here.

No! Unlike taxis and rideshare services, we do not charge extra for early morning or late night pickups. Our quoted price is the same whether you're catching a 3 AM flight or an afternoon departure.

What you're quoted is what you pay - no surge pricing, no hidden fees, no surprises.

We accept multiple payment methods for your convenience:

• Cash: Pay your driver directly
• Credit/Debit Cards: Visa, Mastercard, American Express
• EFTPOS: Available in all vehicles
• Bank Transfer: For advance payments or corporate accounts

Payment is typically made at the end of your journey unless you prefer to pay in advance.

Yes! We value our loyal customers and offer:

• Corporate accounts: Discounted rates and monthly invoicing for businesses
• Frequent traveler discounts: Contact us to discuss regular booking arrangements
• Return booking discount: Book both ways for a combined rate

Contact us to learn more about our loyalty options.

Our service is 100% private. When you book Campbelltown Transfers, you get a dedicated vehicle just for you and your group. We never pick up other passengers along the way, ensuring:

• Direct, non-stop journey to your destination
• No waiting for other passengers
• Privacy and comfort for your group
• Faster travel times

Yes! Campbelltown Transfers operates 24 hours a day, 7 days a week, 365 days a year. Whether you have a 3 AM flight or a midnight arrival, we're available with no extra charges for unsociable hours.

This includes all public holidays - Christmas Day, New Year's Eve, Easter, and more.

Yes! We provide complimentary child restraints for all ages at no extra charge:

• Baby capsules: For infants (0-6 months)
• Rear-facing seats: For babies (6 months - 4 years)
• Forward-facing seats: For toddlers (4-7 years)
• Booster seats: For older children (4-7+ years)

Just let us know the ages of your children when booking and we'll have the appropriate seats ready.

We service all of Campbelltown and Macarthur Region, including:

• Campbelltown: Campbelltown, Ingleburn, Leumeah, Rosemeadow, Bradbury, Minto, Glen Alpine, Rosemeadow, Ambarvale, Macquarie Fields
• Macarthur Region: Eagle Vale, Narellan, Macarthur, Camden, Elderslie, Gregory Hills, Oran Park, Mount Annan, Spring Farm, Harrington Park
• Nearby areas: Glen Alpine, Appin, Mascot, and more

Not sure if we cover your area? Contact us to check.

Yes! We provide transfers to all Sydney cruise terminals:

• Circular Quay: Overseas Passenger Terminal
• White Bay: White Bay Cruise Terminal

We can accommodate large luggage and multiple passengers. Perfect for cruise passengers from Campbelltown and Macarthur Region areas. Learn more about cruise transfers.

For airport pickups:

• Domestic flights: Your driver will meet you at the designated pickup zone outside the terminal. We'll send you exact instructions before your arrival.
• International flights: Standard pickup is at the arrivals pickup zone. Meet-and-greet service inside the terminal is available upon request.

You'll receive your driver's name and mobile number before your flight so you can contact them directly when you land.

Our fleet includes a variety of vehicles to suit your needs:

• Sedans: Comfortable for up to 4 passengers
• SUVs: Extra luggage space and comfort
• People Movers: For larger groups up to 7-8 passengers

All our vehicles are clean, air-conditioned, regularly maintained, and driven by professional, licensed drivers.

Our standard vehicles can accommodate:

• Sedan: 2-3 large suitcases plus carry-on bags
• SUV: 3-4 large suitcases plus carry-on bags
• People Mover: 5-6 large suitcases plus carry-on bags

For excess luggage, sports equipment, or oversized items, please let us know when booking so we can arrange an appropriate vehicle.

Yes! We cater to groups of all sizes:

• Small groups (1-4): Sedan or SUV
• Medium groups (5-8): People mover
• Large groups (9+): Multiple vehicles can be arranged

For weddings, corporate events, or large family gatherings, contact us for custom group quotes.

Yes, we're pet-friendly! Small to medium pets can travel with you if:

• They are transported in an appropriate carrier or crate
• You let us know when booking

Please note this should be arranged in advance so we can ensure the driver and vehicle are prepared.

Our cancellation policy is straightforward:

• More than 24 hours notice: Free cancellation
• 12-24 hours notice: 50% cancellation fee may apply
• Less than 12 hours notice: Full fare may be charged
• No-shows: Full fare will be charged

We understand plans change. If you need to cancel, please let us know as soon as possible by calling 0427 143 612.

We track all incoming flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra charge.

Free waiting time included:

• Domestic flights: 30-40 minutes free waiting after landing
• International flights: 60-70 minutes free waiting after landing

This covers customs, baggage collection, and any minor delays. For significant delays, we'll stay in contact to adjust accordingly.

Changes to your booking can be made free of charge with reasonable notice:

• Change of date/time: Free if more than 24 hours before pickup
• Change of pickup address: Usually no problem, may affect price
• Change of passenger numbers: Please notify us ASAP

To modify your booking, call us at 0427 143 612 or email info@campbelltowntransfers.com.au.

For pickups from your home or office:

• Your driver will arrive at the scheduled time
• They will wait up to 5-10 minutes as a courtesy
• If you're running late, please contact the driver directly

We recommend being ready 5 minutes before your pickup time to ensure you arrive at the airport with plenty of time.

Absolutely. All Campbelltown Transfers drivers:

• Hold valid NSW driver's licenses
• Are fully accredited with all required permits
• Have comprehensive passenger transport insurance
• Undergo background checks
• Are experienced, professional, and local

Your safety and comfort are our top priorities.