Cancellation Policy | Flexible Booking Terms | Campbelltown Transfers
Cancellation Policy
Flexible booking terms designed with your peace of mind in mind
Our Flexible Cancellation Terms
We understand that travel plans can change. That's why we offer a fair and flexible cancellation policy to give you peace of mind when booking.
FREE CANCELLATION
More Than 24 Hours Notice
Cancel your booking more than 24 hours before your scheduled pickup time and receive a full refund or credit for future use.
No questions asked - simply contact us to cancel.
PARTIAL CHARGE
12-24 Hours Notice
Cancellations made between 12-24 hours before your pickup may incur a 50% cancellation fee.
We understand emergencies happen - contact us and we'll do our best to help.
FULL CHARGE
Less Than 12 Hours Notice
Cancellations made less than 12 hours before your scheduled pickup, or no-shows, may be charged the full fare.
This allows us to allocate drivers fairly and maintain service quality.
Modifying Your Booking
Need to change your booking? We're happy to accommodate changes to your travel plans whenever possible. Modifications can be made free of charge when notified in advance.
- Change pickup time: Free modification with 12+ hours notice
- Change pickup address: Free modification, fare may be adjusted based on new location
- Add passengers: Subject to vehicle availability, contact us in advance
- Add baby seats: Free addition with 24 hours notice
- Change flight details: Update anytime - we'll adjust pickup time accordingly
How to Cancel or Modify Your Booking
You can cancel or modify your booking using any of these methods:
- Phone: Call us at 0427 143 612 (available 24/7)
- Email: Send your request to info@campbelltowntransfers.com.au
- Reply to confirmation: Simply reply to your booking confirmation email
Please include your booking reference number and the changes you'd like to make.
Special Circumstances
We understand that sometimes cancellations are unavoidable due to circumstances beyond your control. In the following situations, we will work with you on a case-by-case basis:
- Flight cancellations: If your airline cancels your flight, contact us immediately for a full refund or rebooking
- Medical emergencies: We may waive cancellation fees with appropriate documentation
- Severe weather events: If unsafe travel conditions exist, we'll reschedule at no charge
- Travel advisories: Government-issued travel restrictions may qualify for fee waivers
No-Show Policy
If you fail to appear at the pickup location without prior notice, or if the driver is unable to contact you after waiting the allocated free waiting time, the full fare may be charged. Please ensure your contact details are correct and your phone is on during pickup time.