Flight Tracking Policy | Campbelltown Transfers Airport Transfers
Flight Tracking Policy
We monitor your flight in real-time and adjust pickup times automatically - at no extra charge
How Our Flight Tracking Works
At Campbelltown Transfers, we understand that flights don't always arrive on time. That's why we've implemented a comprehensive flight monitoring system to ensure your driver is always there when you need them - whether your flight is early, on time, or delayed.
Our flight tracking service is completely free and automatically included with every airport pickup booking. You don't need to do anything - we handle it all for you.
Peace of Mind Guarantee
We track all domestic and international flights arriving at Sydney Airport. If your flight is delayed, your driver will be adjusted to meet your new arrival time at no extra cost.
1
You Book
Provide your flight number and scheduled arrival time when booking your transfer.
2
We Monitor
Our system tracks your flight in real-time from departure to landing.
3
We Adjust
If your flight is early or delayed, we automatically update your pickup time.
4
We Meet You
Your driver arrives at the airport when your flight actually lands - not when it was scheduled.
Free Waiting Time Included
We understand that after landing, you still need time to disembark, collect luggage, and clear customs (for international flights). That's why we include generous free waiting time with every airport pickup:
| Flight Type | Free Waiting Time |
|---|---|
| Domestic Flights | 30-40 minutes from landing |
| International Flights | 60-70 minutes from landing |
This waiting time is calculated from when your flight actually touches down, not from the scheduled arrival time. This means if your flight is delayed by 2 hours, your waiting time still starts from when you actually land.
Need More Time?
If you expect to take longer than the standard waiting time (e.g., you have mobility needs, excessive luggage, or other requirements), please let us know when booking and we'll accommodate your needs.
What You Need to Provide
To enable our flight tracking service, please provide the following information when booking:
- Flight number: e.g., QF401, VA827, SQ231
- Airline name: e.g., Qantas, Virgin Australia, Singapore Airlines
- Scheduled arrival time: The time shown on your ticket
- Departure city: Where you're flying from
- Terminal: If known (we can verify this for you)
If you're arriving on a codeshare flight, please provide the flight number shown on your boarding pass - this is the number the airline uses to track your specific flight.
What Happens If Your Flight Changes?
Our flight tracking handles various scenarios automatically:
- Delayed flights: We adjust your pickup time automatically. No extra charge, no need to call us.
- Early arrivals: We monitor for early landings and adjust accordingly when possible.
- Cancellations: If your flight is cancelled, please contact us immediately. We'll reschedule or refund as needed.
- Diversions: If your flight diverts to another airport, contact us and we'll help arrange alternative transport.
- Terminal changes: We track terminal information and will meet you at the correct terminal.
For more details on how we handle significant flight changes, see our Early or Delayed Flights page.
Contacting Your Driver
Once you've landed and collected your luggage:
- SMS confirmation: You'll receive a message with your driver's name and contact number
- Call your driver: Let them know you're ready and they'll direct you to the pickup point
- Can't reach your driver? Call our main line: 0427 143 612
Pro Tip
Turn on your phone as soon as you land to receive driver contact information. If you have roaming issues, connect to the free airport WiFi to receive messages.